Privacy Policy

Introduction

Rr89 (the Company) processes personal data in accordance with applicable data protection laws. This privacy policy describes what we collect, why we collect it, how we use it, with whom we may share it, how we protect it, and the rights you may exercise over your information.

Information We Collect

  • Personal Information You Provide: When you register, update your profile, or contact us, we may collect and store your name, address, date of birth, email address, telephone number, login identifier, password and any other information you supply for the purpose of providing services.
  • Payment Information: When you make payments, we collect payment instrument details necessary to process the transaction, including card numbers, bank account details and related identifiers.
  • Registration and Identity Data: Identity verification data, age verification data and related records required to comply with licensing, anti money laundering and responsible gaming obligations.
  • Social Login Data: If you sign in using social media accounts, we may collect basic profile information as permitted by the service.
  • Usage and Technical Data: We automatically collect information about how you access and use our platform, including device type, operating system, browser, IP address, time zone, location where permitted, pages visited, events triggered and referral data.
  • Cookies and Tracking Technologies: We use cookies, web beacons and similar tracking technologies to distinguish users, remember preferences and analyze usage. See the Cookies section for details.
  • Information From Other Sources: We may obtain information from third parties to verify identity, prevent fraud and comply with regulatory requirements, including credit history checks and AML screening where legally permissible.

How We Use Your Information

  • To establish and manage your account, authorize logon and provide access to services.
  • To process payments, settlements and refunds.
  • To verify identity and monitor for fraudulent or unlawful activity to comply with regulatory obligations and to enforce the terms of service.
  • To communicate important notices, updates and information about changes to our services.
  • To deliver customer support and troubleshoot issues.
  • To tailor the user experience and conduct analytics for product improvement.
  • To report to regulators and respond to lawful requests or court orders.
  • To conduct risk assessment and anti-fraud measures and to perform financial and regulatory reporting as required.

Sharing and Disclosure

  • Service Providers: We may disclose your information to providers that perform services on our behalf, including payment processing, hosting, IT support, marketing analytics and customer support, under contract protection.
  • Regulators and Law Enforcement: We may disclose information to regulators, tax authorities and law enforcement where required by law or in response to valid requests.
  • Group and Affiliates: We may share information within the corporate group to support operations and compliance.
  • Marketing and Consent: With your consent, or where permitted by law for legitimate interests, we may use your information to send promotional materials. You may withdraw consent at any time.
  • Cross-Border Transfers: Your information may be transferred to recipients in jurisdictions outside your residence. We implement appropriate safeguards and data protection measures in accordance with applicable law.
  • During Organisational Changes: In the event of a merger, acquisition or sale of assets, your data may be transferred to the relevant successor entity with the same privacy protections.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory obligations. In general, records are kept for the duration of your active relationship plus a minimum of seven years thereafter, unless a longer period is required by law or regulators. When retention is no longer required, we will securely delete or anonymize the data.

Data Security

We implement reasonable administrative, technical and physical safeguards to protect personal data from unauthorized access, loss or disclosure. This includes access controls, encryption for data in transit, regular security assessments and incident response procedures. No security system is infallible; therefore, we cannot guarantee absolute security of information.

Your Privacy Rights

  • Access and Portability: You may request a copy of your personal data and, where applicable, receive it in a structured, commonly used machine readable format.
  • Rectification and Erasure: You may request correction of inaccurate data or deletion where legally permissible and where we have no lawful basis to retain it.
  • Restriction of Processing: You may request limitation of processing under certain circumstances.
  • Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
  • Data Portability: You may request transferring your data to another controller where technically feasible.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Cookies and Tracking

We use cookies and related technologies to operate and improve the Site. Cookies are categorized as strictly necessary, analytics/performance, functionality and advertising/targeting. You may manage cookie preferences in your browser or via on site controls where available. Disabling cookies may affect access to certain features or the ability to complete transactions. We may also deploy pixel based tracking for analytics and advertising purposes.

Age Verification and Responsible Gaming

We verify the age of all users and conduct identity checks in line with licensing and regulatory requirements. We apply responsible gaming measures including self-exclusion options, deposit limits and ongoing monitoring for signs of problem gambling. We maintain appropriate records for regulatory obligations and related investigations.

Updates to This Policy

We may update this privacy policy from time to time. When material changes occur, we will provide notice within the platform and indicate the effective date. Continued use after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, requests or wish to exercise your rights, please contact our privacy team via the in site help center or other designated privacy contact channels available within your account. We aim to respond within a reasonable timeframe.